ESP for Photography Business

 

Writer         : Kansa Putri Salsabila

Editor         : Savira Putri Adellia

 

 

List of activities in ESP for Photography Business

1.       Short Article about Photography

2.       5W1H Questions

3.       Verbal and Nominal Sentences

4.       Tenses and It’s Pattern

5.       Active and Passive Construction

6.       List of Vocabulary

7.       Translation into Indonesia

8.       Reasons Why Writer Uses Tenses

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Taking Great Photos Means Nothing If You’re Missing This

It was 9 pm on a Saturday, and I had just received five back-to-back missed calls from the same number, all a few minutes apart. As a wedding photographer, this is my worst nightmare. I always worry about situations like this.

Did I miss a wedding? Did I forget about a shoot? What’s going on?

I had just gotten back from an engagement session. It was an amazing session with a great couple. The weather was perfect, we connected so well during the session, and I came out with some incredible imagery for them.

Here’s one of my favorites.

When I got back to the studio and saw all these missed calls, I got worried. I panicked.

I called the number back. It turns out, it was the bride I just left from the engagement session. Thank goodness it wasn’t a wedding I missed. Nonetheless, the bride was distraught, hence the five back-to-back calls.

She told me that she had just tried to pay the 2nd payment for their wedding online, but it failed. She said that she tried again, figuring she just put in the wrong credit card number, but it failed again. She tried a third time. Failed.

Figuring it was something on her end, she called her bank, who then let her know that they had actually all gone through. They warned her it might have been a scam, saying that there was $7500 charged to her credit card, yet there she was, staring at an invoice with me, saying that it was unpaid.

Understandably, she was freaking out. Hence the five phone back-to-back calls on a Friday night.

After she had told me all this, my instinct was to get defensive. I wanted to go into freakout mode myself. What possibly could have happened? I’m not scamming her – is something wrong with my system? Am I being scammed? Did I get hacked? Ahh!

I resisted the freakout though. I was the professional here; I had to keep my cool.

That’s why the first thing I did was reassure her. I tried to get her to calm down. I said, calmly – “We’ll get to the bottom of this. I promise that you’re going to get that money back no matter what. Let me look into it for you right now, ok?”

I immediately called my payment processor and asked them to look into it.

As I was talking to them, I was texting back-and-forth with the bride to keep her updated, saying things like “I’m talking to them now, and they’re looking into it,” so she had status updates. I tried to keep her calm and reassured.

After about 30 minutes on the phone, it turns out that it was an issue on my payment processor’s end.

They told me that there was a period during that Friday evening where transactions were intermittently failing yet seeming to go through on the bank’s end. The rep reassured me that the transactions did not, in fact, go through on my client’s credit card and that they’d all disappear off of the statements in a few days.

I asked her to follow-up in an email to me, and I forwarded that email to my client to reassure her.

Monday morning came, and I called my client to follow-up to see if she had seen the charges disappear yet. She replied with a worried tone in her voice, saying that it was still there.

Later that morning, I texted her to follow up. She texted back saying that it was all cleared up.

Crisis averted. Phew.

Remember – you are the professional in the relationship with your clients. You need to take the lead. You need to be the guide. You need always to remember to stay calm.

No matter what the situation, you must take responsibility. As the entrepreneur and the business owner, the buck stops at you. Take ownership, take control, and be the consummate professional for your clients.

No matter how great your photography, if you don’t give a great experience through-and-through, you will fail your clients. Be there for them, every step of the way.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

A.             5W1H Questions

Instruction: Referring to the Company Profile You have, please build each two examples of your sentences Question and Answer based on 5W1H (Who, What, Where, Why, When, How).

 

CLUES FOR BUILDING SENTENCES
WH	Meaning	Example
Who	Person	Who is your favorite idol in Photography Business?
What	Things, Ideas, Information, Action	What are you bringing in bag? (Thing) What are you thinking about Photography Business? (Idea) What kind of  Photography  Book do you wish to buy? (Info) What are you doing with Photography Business? (Action)
Where	Place	Where is my book entitled Guide to Photo Book?
Why	Reason	Why did you bring that photo book?
When	Time	When is his son’s birthday?
Which	Choice	Which design style of academic book  do you like more?
Whose	Possession	Whose book on the table?
How	Manner	How did you convince customer about photography business? How do you choose a book cover? How do you make an attractive book cover?
How many	Quantity	How many photography books  does she have?
How much	Quantity	How many photo book do you need?
How often	Frequency	How often do you read books?
How far	Distance	How far is it from your house to the campus?
How old	Age	How old are you? How long Duration How long will the test be?

SENTENCE BUILDING

No	WH	Sentence Building (Question and Answer)
1	Who	Who did receive five back-to-back missed calls from the same number?
	Answer	The photographer had just received five back-to-back missed calls from the same number, all a few minutes apart.
2	Who	Who was told the photographer that was an issue on his payment process?
	Answer	His payment processor told him.
3	What	What happened with the payment issues?
	Answer	There was a period during that Friday evening where transactions were intermittently failing yet seeming to go through on the bank’s end. The rep reassured me that the transactions did not, in fact, go through on my client’s credit card and that they’d all disappear off of the statements in a few days.
4	What	What is the meaning behind the story above?
	Answer	No matter what the situation is, we as a bussines owner must take responsibility. We have to give a great experience to our clients.
5	Where	Where did the photographer tell us this story?
	Answer	The photographer tell us a story at the studio.
6	Where	Where did the photographer called the client?
	Answer	At the studio.
7	Why	Why did the client call the photographer 5 times?
	Answer	Because she had just tried to pay the third payment for their wedding online, but it failed.
8	Why	Why did the photographer panicked?
	Answer	The photographer panicked because when he got back to the studio he saw all the missed call.
9	When	When did the story happen?
	Answer	It was 9 pm on a Saturday.
10	When	When the photographer call the client to follow up the trouble?
	Answer	The photographer call the cliect on Monday morning to follow up the trouble.
11	How	How did the photographer clear the payment problem?
	Answer	The photographer tried to get the client calm down. After that the photographer called his payment processor, and always follow-up the issues to the client.
12	How	How to be a professional photographer?
	Answer	Take the lead, be the guide, stay calm, take responsibility.

 

 

B.             Verbal and Nominal Sentences

Clues: Verbal sentences (V) are those, which start with a verb. Non-verbal sentences start with a noun or pronoun, or with derivative nouns. Verbal sentences consist of a verb + subject + object or adverbial phrase. The subject and object can be either nouns or pronouns. Nominal sentence  (N) also known as equational sentence is a linguistic term that refers to a nonverbal sentence (i.e. a sentence without a finite verb). As a nominal sentence does not have a verbal predicate, it may contain a nominal predicate, an adjectival predicate, in Semitic languages also an adverbial predicate or even a prepositional predicate.

No	Sentences	V	N
01	I called the number back.	V
02	I tried to get her to calm down.	V
03	She called her bank, who then let her know that they had actually all gone through.	V
04	I asked her to follow-up in an email to me.	V
05	I forwarded that email to my client to reassure her.	V
06	It was an amazing session with a great couple		V
07	Nonetheless, the bride was distraught, hence the five back-to-back calls.		V
08	Staring at an invoice with me, saying that it was unpaid.		V
09	I was texting back-and-forth with the bride to keep her updated.		V
10	Understandably, she was freaking out.		V

 

C.   Active and Passive Construction

Clues: Active sentence is a sentence where the subject performs the action of the verb. For example: John kicked the ball. ("John" is the subject. "John" is performing the action of the verb "kick." Therefore, this is an active sentence.) An active sentence is the opposite of a passive sentence. In a passive sentence, the action of the main verb is done to the subject. The passive voice occurs when the person or thing that performs an action is not the grammatical subject of the sentence. Instead, the person or thing that receives the action is placed before the verb. Passive sentences are formed using the verb to be combined with a past participle.

           

No	Sentences	Active	Passive
01	She told me that she had just tried to pay the 2nd payment for their wedding online, but it failed.	V
02	The email to my email was forwarded by me to reassure her		V
03	She was warned by the bank it might have been a scam.		V
04	They told me that there was a period during that Friday evening where transactions were intermittently failing yet seeming to go through on the bank’s end.	V
05	I immediately called my payment processor and asked them to look into it.	V
06	I wanted to go into freakout mode myself.	V
07	I had just received five back-to-back missed calls from the same number, all a few minutes apart.	V
08	We connected so well during the session, and I came out with some incredible imagery for them.	V
09	I tried to get her to calm down.	V
10	I asked her to follow-up in an email to me, and I forwarded that email to my client to reassure her.	V

           

D.   List of Vocabulary

No	Vocabulary	Pronoun Spelling	Meaning
01	Nonetheless	none·the·less	Namun
02	distraught	dis·traught	Putus asa
03	invoice	in·voice	Faktur
04	instinct	in·stinct	Naluri
05	scammed	scam	Ditipu
06	reassured	re·as·sure	diyakinkan
07	intermittently	in·ter·mit·tent·ly	Sebentar-sebentar
08	responsibility	re·spon·si·bil·i·ty	Tanggung jawab
09	ownership	own·er·ship	Kepemilikan
10	consummate	con·sum·mate	sempurna

 

 

 

 

 

 

 

 

E.   Tenses and It’s Pattern

 

Please identify the tenses of ten sentences you take from the article. Learn the matrix clues below.

 

 

1.    I called the number back. (past simple)

2.    I tried to get her to calm down. (past simple)

3.    I had just received five back-to-back missed calls from the same number, all a few minutes apart. (past perfect simple)

4.    I was texting back-and-forth with the bride to keep her updated. (past progressive)

5.    I asked her to follow-up in an email to me, and I forwarded that email to my client to reassure her. (past simple)

6.    I immediately called my payment processor and asked them to look into it. (past simple)

7.    We connected so well during the session, and I came out with some incredible imagery for them. (past simple)

8.    She called her bank, who then let her know that they had actually all gone through. (past simple)

9.    It was an amazing session with a great couple. (past progressive)

10.    She was warned by the bank it might have been a scam. (past progressive)

 

F.   Translation into Indonesia

Please translate the article into Indonesia

Mengambil Foto Hebat Tidak Berarti Apa-apa Jika Anda Melewatkan Ini

 

Saat itu jam 9 malam pada hari Sabtu, dan saya baru saja menerima lima panggilan tak terjawab dari nomor yang sama, semuanya hanya berselang beberapa menit. Sebagai fotografer pernikahan, ini adalah mimpi terburuk saya. Saya selalu khawatir dengan situasi seperti ini.

 

Apakah saya melewatkan pernikahan? Apakah saya lupa tentang pemotretan? Apa yang sedang terjadi?

 

Saya baru saja kembali dari sesi pertunangan. Itu adalah sesi yang luar biasa dengan pasangan yang hebat. Cuacanya sempurna, kami terhubung dengan sangat baik selama sesi, dan saya keluar dengan beberapa citra yang luar biasa untuk mereka.

 

Ini salah satu favorit saya.

Ketika saya kembali ke studio dan melihat semua panggilan tak terjawab ini, saya menjadi khawatir. Saya panik.

 

Aku menelepon kembali nomor itu. Ternyata, itu adalah pengantin yang baru saja saya tinggalkan dari sesi pertunangan. Syukurlah itu bukan pernikahan yang saya lewatkan. Meskipun demikian, pengantin wanita putus asa, karenanya lima panggilan back-to-back.

 

Dia mengatakan kepada saya bahwa dia baru saja mencoba membayar pembayaran kedua untuk pernikahan mereka secara online, tetapi gagal. Dia berkata bahwa dia mencoba lagi, mengira dia hanya memasukkan nomor kartu kredit yang salah, tetapi gagal lagi. Dia mencoba untuk ketiga kalinya. Gagal.

 

Mengira itu adalah sesuatu di ujungnya, dia menelepon banknya, yang kemudian memberi tahu dia bahwa mereka benar-benar telah melewati semuanya. Mereka memperingatkannya bahwa itu mungkin penipuan, mengatakan bahwa ada $7500 yang dibebankan ke kartu kreditnya, namun di sana dia, menatap faktur dengan saya, mengatakan bahwa itu belum dibayar.

 

Dapat dimengerti, dia panik. Oleh karena itu lima panggilan telepon back-to-back pada Jumat malam.

Setelah dia memberi tahu saya semua ini, naluri saya adalah bersikap defensif. Saya sendiri ingin masuk ke mode freakout. Apa yang mungkin terjadi? Saya tidak menipu dia – apakah ada yang salah dengan sistem saya? Apakah saya ditipu? Apakah saya diretas? Ah!

 

Aku menolak orang aneh itu. Saya adalah profesional di sini; Aku harus tetap tenang.

 

Itu sebabnya hal pertama yang saya lakukan adalah meyakinkannya. Aku mencoba membuatnya tenang. Saya berkata, dengan tenang – “Kita akan menyelesaikan ini. Saya berjanji bahwa Anda akan mendapatkan uang itu kembali apa pun yang terjadi. Biarkan saya memeriksanya untuk Anda sekarang, oke? ”

 

Saya segera menelepon pemroses pembayaran saya dan meminta mereka untuk memeriksanya.

 

Saat saya berbicara dengan mereka, saya mengirim SMS bolak-balik dengan pengantin wanita untuk terus memperbaruinya, mengatakan hal-hal seperti "Saya sedang berbicara dengan mereka sekarang, dan mereka sedang menyelidikinya," jadi dia memiliki pembaruan status. Aku mencoba membuatnya tenang dan meyakinkan.

 

Setelah sekitar 30 menit di telepon, ternyata itu adalah masalah pada prosesor pembayaran saya.

 

Mereka memberi tahu saya bahwa ada suatu periode selama Jumat malam itu di mana transaksi-transaksi kadang-kadang gagal namun tampaknya terus berlanjut di ujung bank. Perwakilan meyakinkan saya bahwa transaksi tersebut, pada kenyataannya, tidak melalui kartu kredit klien saya dan bahwa mereka semua akan hilang dari laporan dalam beberapa hari.

 

Saya memintanya untuk menindaklanjuti dalam email kepada saya, dan saya meneruskan email itu ke klien saya untuk meyakinkannya.

 

Senin pagi datang, dan saya menelepon klien saya untuk menindaklanjuti untuk melihat apakah dia telah melihat tuduhan itu hilang. Dia menjawab dengan nada khawatir dalam suaranya, mengatakan bahwa itu masih ada.

 

Kemudian pagi itu, saya mengirim sms kepadanya untuk menindaklanjuti. Dia mengirim sms kembali mengatakan bahwa semuanya sudah beres.

 

Krisis dihindari. Fiuh.

 

Ingat – Anda adalah profesional dalam hubungan dengan klien Anda. Anda perlu memimpin. Anda harus menjadi pemandu. Anda harus selalu ingat untuk tetap tenang.

 

Apa pun situasinya, Anda harus bertanggung jawab. Sebagai pengusaha dan pemilik bisnis, uang berhenti pada Anda. Ambil kepemilikan, kendalikan, dan jadilah profesional yang sempurna untuk klien Anda.

 

Tidak peduli seberapa hebat fotografi Anda, jika Anda tidak memberikan pengalaman hebat terus-menerus, Anda akan mengecewakan klien Anda. Berada di sana untuk mereka, di setiap langkah.

 

G.  Please sum-up the article by explaing the reason why author use the tenses.

 

The author use the tenses because the story happen in the past.